Privacy Policy

At Nushka by Radhika, we are committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, disclose and safeguard your data when you visit our website, place an order, subscribe to our communications or otherwise interact with us. By using our site or providing us your information, you accept the practices described below.

1. Scope

This Privacy Policy applies to the website operated by Nushka by Radhika (including all pages, features, services) and covers personal information collected by us in India. We do not ship internationally; our services and collection apply to customers within India only.

2. Information We Collect

a) Personally Identifiable Information (PII)

We may collect the following information when you place an order, register for an account, subscribe to newsletters, or otherwise contact us:

• Your full name
• Email address
• Phone number
• Shipping / billing address (including PIN code)
• Order details: items purchased, date of purchase, payment method (excluding full payment credentials)
• If applicable: account login credentials (username, password)

b) Non-Personally Identifiable Information & Usage Data

We also collect information automatically via your use of the site, such as:

• IP address, device type, browser type, operating system
• Pages visited, time spent, referral URL, navigation behaviour
• Cookies, pixels, tracking links and other analytics data

c) Payment Information

We do not store your full credit/debit card details or banking credentials. Payment-processing is handled by our secure payment partner. Only minimal transactional details (e.g., payment confirmation, order value) are retained by us for order fulfilment.

3. How We Use Your Information

We utilise your personal information for the following purposes:

• To process and fulfil your orders (shipment, refunds, customer service)
• To communicate with you regarding your orders, account or changes/notifications relevant to our services
• To send you marketing communications (only where you have opted in) and special offers; you may opt-out at any time
• To improve our website, services, product offerings and user experience by analysing usage data and trends
• To prevent fraud, unauthorised transactions or other illegal activities, and to enforce our terms and policies
• To comply with legal obligations, or respond to lawful requests by public authorities

4. Cookies, Tracking Links & Pixels

We may use cookies, web beacons, tracking links and pixels to:

• Recognise you when you visit our site and maintain your session/login
• Understand your preferences and browsing behaviour for product recommendations and website improvement
• Deliver targeted advertising or promotional offers (for which you will always have an opt-out option)

You can manage or disable cookies directly via your browser settings, but please note this may affect certain features of our website.

5. Sharing Your Information

We may share your personal information in the following scenarios:

• With trusted third parties who perform services on our behalf (e.g., payment processors, courier/fulfilment partners, email service providers). These parties are authorized to only use the information on our behalf and in line with this policy.
• With fraud-prevention or identity-verification partners to detect and prevent abuse of our services.
• With law enforcement, regulatory bodies, courts or other authorities if required by law or in good faith belief that disclosure is necessary to comply with a legal obligation, protect our rights or the rights of others.
• We do not sell or lease your personal information to unrelated third parties for marketing without your explicit consent.

6. Security of Your Information

We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. For example, encrypted connections (SSL/TLS) for website access, secure servers, regular security audits. Nonetheless, no system is entirely fool-proof and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, tax or accounting obligations. If you ask us to delete your account, we will take steps to remove or anonymise your data, subject to legal or business retention requirements.

8. Your Rights

You have the following rights with respect to your personal data, subject to applicable law:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal data (where we are not legally required to retain it).
• Withdraw your consent to receive marketing communications at any time.
• Object to our processing of your personal data for certain purposes.

To exercise these rights, please contact us using the details in Section 10.

9. Children’s Privacy

Our website and services are not intended for anyone under 18 years of age. We do not knowingly collect PII from children under 18. If we learn that we have inadvertently collected data from a minor, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the “Last Updated” date at the top will change. We encourage you to review this page periodically. Your continued use of our website after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data-practices, please reach out to us:
📧 Email: nushkabyradhika@gmai.com
📱 WhatsApp: +91-917738242503 (Click here to chat)
🏢 Further Contact & Address: Contact Page

Our customer care team is available Monday to Saturday, 10 AM – 6 PM (excluding public holidays).